How to Complain and Get Results: Impersonal customer service makes it hard to get help. Here’s the script for success.

https://getpocket.com/explore/item/how-to-complain-and-get-results

Even before the pandemic was declared, the global response was underway

https://www.deseret.com/faith/2020/5/23/21247256/mormon-covid-19-latter-day-saints-missionaries-church-pandemic-global-holland-nelson