Information Fanatic

Casual reading for the intellectually curious.

Sunday, June 29, 2025

That Dropped Call With Customer Service? It Was on Purpose: Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/

Krista at 5:35 PM No comments:
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Krista
I have a B.A. in Political Science and a Master's Degree in Public Administration (M.P.A.) from Brigham Young University. In addition, I have a Ph.D. in Public Administration and Public Affairs from Virginia Tech. I have another Master's degree. This one is in Library Science (M.L.S.) from Emporia State University in Kansas. In my public administration studies I emphasized administrative ethics and administrative law. In library school I emphasized reference, especially using government documents and legal materials.
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