Wall Street Journal
The caller was enraged long before Beverly Smith was asked to pick up the phone. He had already yelled at her boss for an hour.
Casual reading for the intellectually curious.
Wednesday, September 22, 2010
How to Keep Your Cool in Angry Times
By SUE SHELLENBARGER
The caller was enraged long before Beverly Smith was asked to pick up the phone. He had already yelled at her boss for an hour.
The caller was enraged long before Beverly Smith was asked to pick up the phone. He had already yelled at her boss for an hour.
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