Wednesday, January 19, 2011

Room Service in Terminal B

Flight Canceled? How to Get a Cot, Food, a Shower and the Fastest Flight Out
By SCOTT MCCARTNEY
Wall Street Journal

Almost every night, stranded travelers can be found sleeping inside the terminals of Dallas-Fort Worth International Airport.

"This is the new reality," said James Crites, DFW's executive vice president for operations. "You're becoming a hotel."

These days, airlines are canceling flights more readily due to bad weather and other disruptions. Rebooking is tricker than ever—as many discovered during the recent snowstorms in the South and Northeast—because airlines have reduced their schedules and are running at capacity. As a result, passengers should prepare for the dreaded airport sleepover.

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